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FAQ

Payment

What are my payment options?

For payment options go to ordering. We accept major credit cards and bank transfers.

How can I pay if I don't have a credit card?

Using a credit card or Paypal is the fastest payment method; download instructions are emailed immediately. You may also choose to make payment by bank transfer. Go to the Order page for more instructions. If you need to send a purchase order, please contact our sales team.

Will I pay any tax?

Only European Union members will pay an added VAT (Value Added Tax) charge UNLESS they provide their business VAT number, in which case they will not be charged. Orders from Spain will always include an added VAT charge.

Do I have to pay for technical support?

Technical support is free of charge for the first year after purchase (Professional Edition). When this time period expires, you will have the option of extending your license for a fraction of the total price of the product.

Do I have to pay for updates?

Program updates are free of charge for the first year after purchase (Professional edition). When this time period expires, you will have the option of extending your license for a fraction of the total price of the product.

I need an invoice for my purchase.

In addition to the registration email containing the download instructions, you will receive a second email that contains your order confirmation and your invoice as an attachment.

What is a VAT number?

VAT (Value Added Tax) number is a European tax identification number that only European Union companies have. Other countries, including the US and Canada, do not have a VAT number nor do they need one.

I need your VAT number and company information for invoicing.

Cimaware Software, S.L.

c/ Santa María Magdalena 9
28016 Madrid
Spain, European Union

VAT Reg No: ES-B82363896

I need your TIN number and/or a W9 form.

As we are a Spanish company we do not have a TIN number and this also means we don't have a W9 form. We can, however, send you a completed W8-BEN form. Please contact our customer service.