Cimaware Software

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Frecuently asked questions (FAQs)

Choose from the list of most frequently asked questions.

Contact questions
I need to speak to a customer representative.
What are your business hours?
Where are you located?
What language does your support team speak?
I can’t find an email address to contact you.
How long will I have to wait for a reply from your support team?
Is there an office I can contact in my country to order directly from or where I can get more information?
I'd like to resell your products.

Payment questions
What are my payment options?
How can I pay if I don't have a credit card?
Will I pay any tax?
Are your products tax deductible?
Do I have to pay for technical support?
Do I have to pay for updates?
I need an invoice for my purchase.
What is a VAT number?
I need your business VAT (Value Added Tax or fiscal I.D) number and company information for invoicing:
I need your TIN number and/or a W9 form.

Ordering questions
Can I order by phone?
How long will it take after purchase to receive my download instructions?
Do I get a CD with the program?
The ordering page does not show the form correctly.
What kind of privacy policy do you have?
What kind of security measures do you have in place?
What kind of credit card ordering safety do you offer?
Do I save by ordering OfficeFIX instead of an individual program?
I haven’t received my emails containing the user information / invoice.
Do you have multi-licensing available?
Do you have a money back guarantee?
When do you not refund a purchase?
Do you have educational discounts?
I need to talk to someone in technical support.
How do I download the purchased edition?
I purchased the program and it is still working in demo mode.
I’m a registered user but want to change the program to another computer.
Is there a trial edition that has full functionality?
There is a new version available in your site. How do I download an update?
I need to download the latest version of the program but I have lost my registration email.
I have Mac OS X with Microsoft® Office. Can OfficeFIX recover my files?
Can I upgrade to the PRO or Enterprise edition?
Can I upgrade to OfficeFIX?
Do you have a recovery service?