We do have a money back policy, however each refund request is handled personally by a customer service manager to insure the request is due to one of the following reasons: - The customer has purchased the wrong product and wishes to place the correct order. - The program does not perform as advertised and the technical team could not recover the data. - A problem with the software, system incompatibility or a bug in the system that could not be corrected by the technical team in a timely manner. - Any cause other than the above mentioned that the customer service manager considers a valid reason for a refund.